Due to team expansion, we are looking for a high potential who is ready to kickstart their career within our Customer Support & Logistics Planning team. This is a great opportunity for someone eager to grow in a dynamic, international environment with lots of exposure and learning opportunities.
As a Customer Logistics Coordinator, you’ll play a key role in ensuring excellent customer service through active contract management and efficient order processing. Your main focus is customer satisfaction and achieving OTIF (On Time in Full) targets. You will be the first point of contact for customers worldwide, handling questions related to products, contracts, orders, deliveries, and complaints.
You will work closely with various internal stakeholders, including the Customer Delivery team, Planning, and Sales.
Your Responsibilities
- Check and enter orders according to agreed contractual terms, and send confirmations following FCC guidelines
- Assess delivery feasibility and coordinate with planners if needed
- Manage changes to existing orders and proactively update customers
- Send regular customer updates on order and contract status
- Actively manage contracts by monitoring call-offs and contacting customers if deviations occur
- Communicate with Sales if customers don’t meet contractual agreements
- Advise Sales on the operational aspects of contracts and flag deviations or inaccuracies
- Process transactions in sustainability portals
- Handle customer complaints and register them in the complaints platform
- Maintain accurate customer data (e.g., email addresses) in the system
- Contribute to achieving strategic logistics goals and track relevant KPIs
- Participate in projects and initiate improvements aligned with logistics team objectives
Who Are You?
We are looking for a candidate who:
- Holds a bachelor’s degree (HBO) – ideally in logistics or a related field
- Or has equivalent working/thinking level with some experience in customer service/logistics, preferably in the food industry
- Is customer-focused with strong communication skills
- Has experience with ERP systems (SAP is a plus)
- Is fluent in English and preferably another foreign language
- Can build strong relationships and collaborate well with others
- Understands logistics and supply chain processes
- To be considered for this position, you must already be authorized to work in the EU. Unfortunately, we cannot offer visa sponsorship.
What We Offer
- A dynamic role in an international and growing company
- A great starting point for a long-term career in supply chain and customer operations
- Guidance, training, and development opportunities
- A supportive and ambitious team with room for your ideas
- Competitive salary
- Attractive secondary benefits, including a 13th month
We understand that looking for a new job can feel like a big step. That’s why Bureau Supply Chain Recruitment will do everything we can to make your experience with us as smooth and positive as possible.
To us, the application process is a two-way conversation — we’re here to answer all of your questions so you can decide, with confidence (and hopefully excitement!), whether this next step is right for you.
The skills and experience we’ve listed in this profile provide a clear picture of what we believe is needed to succeed in this role. But please don’t worry if you don’t tick every single box. Many of these things can be learned or developed, and we’d be happy to support you on that journey!
